Responsible gambling

We want gaming to be enjoyable and safe. If you ever feel that gambling is taking more of your time, money or attention than you intended, you’re not alone and help is available. Below you’ll find practical tools we offer, clear steps you can take right now, and trusted organisations you can contact for independent support.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of easy-to-use tools so you can control how and when you play. These settings are designed to be immediate, effective and respectful of your choices.

Deposit limits — Set daily, weekly or monthly limits. Available range: £10–£50,000 per period. Limits take effect immediately or at the next day boundary. To increase a limit you must wait 24 hours. Limits cannot be removed; they can only be replaced with a lower limit.
Loss limits — Place caps on net losses for daily, weekly or monthly periods to keep spending predictable.
Session time limits — Set maximum session lengths from 15 minutes up to 24 hours. Session limits trigger automatic logout when reached.
Reality checks — Optional pop-up reminders every 30 or 60 minutes to help you pause and reassess your play.
Spending tracker — See your real-time wager, wins and losses so you always know where you stand.
Temporary account closure (time-out) — Take a break for 7–30 days. This is reversible and a good short-term measure if you need space.
Self-exclusion — Choose to block access for 24 hours up to 5 years. Self-excluded accounts are blocked from all gaming and promotional communications. Self-exclusion is a stronger option if you need a longer break.
Permanent account closure — If you choose this, the account is closed and deleted after a 30-day reflection period. Permanent closure is irreversible.
GamStop participation — We participate in GamStop and respect all registrations. If you register with GamStop your account will be excluded across participating UK operators.
Enforcement and safeguards — All limits and exclusions are enforced by system software within 30 minutes. Attempts to circumvent limits by opening new accounts are detected and blocked through automated linking and monitoring.
Identity verification and monitoring — We use registration checks and ongoing account monitoring to help protect you and prevent misuse.

How to set or change a limit

Go to the Responsible Gambling section in your account settings.
Choose the tool you want to use (deposit, loss, session, timeout or self-exclusion).
Enter your preferred values and confirm. For increases, expect a 24-hour waiting period before the change is applied.
If you want assistance, contact our support team who can guide you through the options and confirm changes.

Recognising early warning signs

Chasing losses: increasing bets to recover money.
Spending more time or money than intended.
Neglecting responsibilities or relationships because of play.
Feeling anxious or restless when not able to play.
Hiding gambling activity from others or lying about it.

If you notice one or more of these signs, consider using limits immediately, taking a temporary break, or choosing self-exclusion. Small steps can make a big difference.

Practical steps if you want to take action now

Set a deposit or loss limit that feels safe and stick to it.
Enable reality checks and session time limits to keep play intentional.
Try a short time-out (7–30 days) to reset your habits.
Consider self-exclusion for longer-term protection (24 hours up to 5 years).
Contact support for help implementing tools, or ask to have your account frozen while you decide your next step.

Links to Support Organizations

Independent help is available if you want specialist advice, counselling or peer support. Below are organisations we signpost to for additional help and guidance.

GamCare — Free support and practical advice for people affected by gambling harms. Offers confidential guidance and counselling services.
GambleAware — Information and support to help you make safer choices and access treatment options.
National Gambling Helpline — Free, confidential telephone support for anyone affected by gambling. Phone: 0808 8020 133.
Gamblers Anonymous — Peer support groups where people share experience and recovery strategies.
Mental health charities — Organisations providing wider emotional and mental health support, including local counselling services and crisis support.

If you would like, we can help put you in touch with independent services, and with your consent we can report your self-exclusion to relevant organisations for wider protection.

For friends and family

Recognise that support and recovery are possible with appropriate help.
Approach conversations with care and without blame; encourage use of limits or self-exclusion.
Consider reaching out to independent organisations for advice on how best to help a loved one.

We are here to support you. If you’d like guidance on using any tool or you need someone to talk to about next steps, contact our support team and we will assist promptly and compassionately.