Privacy Policy

Welcome to Zombillion Casino. This Privacy Policy explains how we collect, use, store and share personal information when you register, use our services, or interact with our site and apps. We aim to be clear about your rights and how we protect your data. If you have questions or want to exercise any privacy rights, please contact us at [email protected].

1. Legal Status

We operate as Zombillion Casino and act as the data controller for personal information collected through our website and applications. We process personal data in line with applicable data protection law, including the principles of lawfulness, fairness, transparency, purpose limitation and data minimisation.

• Contact for privacy matters: [email protected].
• Legal bases for processing include: performance of a contract (your account and services), legal and regulatory compliance (including identity checks), our legitimate interests (fraud prevention, service improvement), and your consent where required (marketing and certain tracking technologies).
• We apply additional safeguards when processing special categories of data and when required by law.

2. Registration and Login Process

When you register and log in, we collect information needed to create and verify your account. This helps us confirm your identity, protect your account, and meet regulatory requirements.

• Typical personal data collected: name, date of birth, email address, phone number, postal address, username, password and verification documents where required.
• KYC and identity verification: we may request government-issued identity documents and proof of address. Documents are reviewed promptly to enable account activation and to comply with our legal obligations.
• Authentication and security data: login timestamps, device identifiers, IP addresses and other technical information to detect and prevent unauthorised access.

3. Games and Software Providers

We collect certain information about your activity and interactions with games provided through our platform to deliver services and ensure fair play.

• Game activity data: game selections, play sessions, bet history, wins/losses and game settings.
• Provider interaction: to run the service we share necessary identifiers and anonymised usage data with our software providers for game delivery, performance monitoring and dispute resolution.
• Purpose: this data helps us operate games, resolve disputes, produce statements and improve stability and fairness of the service.

4. Bonuses and Promotions

We process information related to promotional offers, bonus eligibility and usage so we can operate promotions fairly and in line with terms and conditions.

• We record which offers you claim, promotional codes used and any activity relevant to bonus fulfilment.
• We use this data to apply wagering requirements, monitor for abuse, and administer recurring offers such as reloads, free spins and cashback.
• Where promotion participation requires consent (for marketing), we will rely on your consent and offer clear opt-out options.

5. VIP and Loyalty Program

If you participate in our VIP or loyalty programme we process additional account and activity data to calculate points, determine tier status and provide rewards.

• Data collected includes points, tier history, redemption requests and communication preferences.
• We use this information to administer tier benefits, prevent abuse, personalise offers and communicate relevant rewards.
• You can manage your loyalty communication preferences in account settings, subject to any required transactional messages.

6. Payment Methods and Banking Terms

We handle information necessary to support account management and comply with regulatory checks related to payments and account security. We do not include detailed handling of specific payment instruments in this policy text.

• We collect payment-related identifiers and verification data as needed to confirm your account and to meet anti-fraud and anti-money-laundering obligations.
• This information is processed only for legitimate purposes such as verifying your identity, preventing fraud and meeting legal requirements.
• Where applicable, we retain only the minimum information required and use secure processes and third-party processors that meet our security standards.

7. Key Terms and Conditions

Personal data processing related to account terms, bonuses and limits is governed by our terms and by applicable laws. We aim to keep our practices transparent and to honour your rights under data protection regulations.

• We use personal data to enforce account restrictions, deposit and loss limits, self-exclusion and any disciplinary actions consistent with our terms.
• We rely on lawful bases such as contractual necessity and compliance with legal obligations to process this data.
• If you have a question about how your data is used in relation to our terms, contact us at [email protected].

8. Mobile and Technical Features

When you use our apps or mobile site we collect technical and device information to provide, secure and improve the service.

• Collected data may include device type, operating system version, app version, device identifiers, crash reports and performance metrics.
• We use cookies and similar technologies for essential site functions, analytics and, with your consent where required, personalised content. You can manage certain preferences through your browser or device settings.
• We monitor performance metrics such as load times and connectivity to maintain service quality and user experience.

9. Security and Fair Play

We take security seriously and apply technical and organisational measures to protect personal data.

• Security measures include encryption in transit and at rest, access controls, system monitoring and regular security testing.
• We share limited information with independent auditors and security providers to verify fairness and maintain platform integrity.
• We retain logs and audit records to investigate security incidents and to meet regulatory and compliance obligations.
• We aim to keep personal data only as long as necessary for the purposes described and to meet legal and regulatory retention requirements.

10. Customer Support

Support interactions may involve recording and storing the content of chats, emails and calls to resolve your queries and improve service.

• Data collected may include your account identifiers, the nature of your enquiry and any attachments you provide.
• Support records are used for case handling, quality assurance, dispute resolution and training purposes.
• If you wish to request access to or deletion of support records relating to you, contact [email protected] and we will guide you through the applicable process.

11. Responsible Gambling Features

We process personal data to provide and enforce responsible gambling options and to comply with safety requirements.

• Data processed includes self-exclusion choices, deposit and loss limits, session settings, reality check preferences and related timestamps.
• We use this information to enforce limits, implement self-exclusion, and provide support resources.
• Where you elect to register self-exclusion with external schemes or support organisations, we will process and share relevant data as necessary and with your consent where required.

12. Advantages and Disadvantages

This section explains privacy-related trade-offs associated with using our services.

• Advantages: providing personal data enables full access to services, faster support, personalised offers and compliance with legal protections. Robust security measures help protect your information.
• Disadvantages: to comply with legal and safety obligations we may need to retain identification and activity records and share certain data with regulators or auditors. Some processing may feel intrusive, but we limit data collection to what is necessary.

13. General Casino Information

We use personal data to operate the platform, maintain regulatory compliance and provide customer care. Where we engage third-party processors, we require contractual commitments to protect your information according to applicable law.

• Third-party processors may include service providers for hosting, auditing, security, analytics and customer support. These parties process data on our behalf under contract.
• We may disclose personal information to competent authorities when required by law or to protect legitimate interests such as preventing fraud.

Your rights and how to exercise them

• You have the right to access, correct, restrict or delete personal information we hold about you, subject to legal and regulatory retention requirements.
• You may object to certain processing, request data portability where applicable, and withdraw consent for marketing at any time.
• To exercise these rights, contact us at [email protected]. We will verify your identity before acting on any request and will respond within timescales required by law.
• If you are not satisfied with our response you have the right to lodge a complaint with your local data protection authority.

Security and privacy are ongoing priorities. We may update this Privacy Policy to reflect changes in our services or legal requirements. Where required by law, we will notify you of material changes.

If you have questions, wish to exercise your rights, or want further information about our privacy practices, please contact us at [email protected].